delivery

DELIVERY

1. We aim to despatch deliveries within 1 to 2 working days from the date of your order. During busy times it may take us a little longer. Parcels are sent either by Royal Mail (first class) or by courier (dependent on weight and size and destination). Express deliveries are sent by courier.
Postage charges are as following:

UK Mainland Standard Delivery £ 3.95 I Express Delivery £ 5.95
EU Countries Standard Delivery £ 9.95 I Express Delivery £ 24.95
OTHER Standard Delivery £ 19.95 I Express Delivery N/A

Mainland UK orders over £70 qualify for FREE Standard Delivery.

2. Couriers deliver Monday to Friday, Royal Mail deliver Monday to Saturday - if you know you are usually out during the day, ask us to send your parcel to a different address when you place your order. Standard UK mainland delivery normally takes 3 to 5 working days from the time we despatch deliveries. Priority delivery should arrive within 48 hours of us sending it. Deliveries outside the UK mainland can take up to 30 days.

3. Some products are excluded from our standard delivery prices (particularly heavy items). These products have their own individual delivery charges, displayed on the product page.

4. We deliver within the UK, to the USA, all EU countries and other parts of Europe. We reserve the right not to deliver to countries other than the UK. Our postage charges do not apply to single items or parcels weighing more than 2kg sent outside of the UK mainland. For deliveries outside the UK mainland of items or parcels weighing more than 2kg, contact us at info@miominn.co.uk for information about delivery charges. If we can't deliver your order your payment will be refunded.

5. Please remember that deliveries may need to be signed for. It is your responsibility to ensure that you are either at home or able to collect the item. We'll happily deliver your purchase to your work address or a neighbour if this helps. If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.

6. We shall make reasonable endeavours to despatch goods to you by the estimated delivery date, but we shall not accept liability for failure to deliver within the stated time or on a stated day, where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. You will not be entitled to damages or compensation if delivery of goods does not take place on the estimated delivery date.

7. If a delay is likely, we shall contact you to advise of the delay. You are entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable to you.

8. Delivery is deemed to take place when the goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.

9. Upon delivery of the goods, you will be asked to sign a proof of delivery to acknowledge safe receipt. It is your responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, you should either note this on the Proof of Delivery form or refuse to accept delivery of the order.

10. We shall not be liable for discrepancies or damage evident on delivery where you accept delivery and sign the Proof of Delivery without amendment.

11. You should notify us as soon as possible and in any event no later than 48 hours after delivery, in the event that goods are found to be damaged on delivery, items are missing, the goods are not as specified in the order confirmation or delivery does not take place on the estimated delivery date. If you need to return any goods, then please see our returns policy below.